Terms & conditions

Rentop App & Website is a company registered in UAE and in Dubai Name: Kwayes Information Technology (License: 1042903) whose registered address is at Dubai, Al Saaha Office Souk Al Bahar Downtown Burj Khalifa office No. W202. These terms & conditions, together with our privacy notice and cookie statement, constitute our agreement with you for the services we provide in arranging for the supply of car hire. For the avoidance of doubt, 'you' refers to the main driver, the person paying for the rental, and/or the person making the booking. Please note, although 'you' may refer to more than one person, we contract with all parties, but we will only be able to speak to the main driver in respect of a confirmed booking. Together, these are referred to as 'our terms.' These terms apply to all contracts for the provision of our services to the exclusion of all other terms & conditions. No conduct by RENTOP shall be deemed to constitute acceptance of any other terms. Acceptance of the services or signature on any agreement shall be deemed conclusive evidence of your acceptance of these terms. We may change the terms from time to time, and you are advised to check the website to consider any changes to the terms which apply to you. Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. Individual restrictions may also apply to your car hire.

You will be provided with a car by us either directly or as an agent. The capacity in which we act depends on our relationship with the car hire company.

These terms apply to any booking that you make with us on or through this website, so you should make sure that you are aware of their contents. Both our terms and those of the car hire companies we work with contain some exclusions and limitations of liability.

Your booking on this website is conditional on you accepting our terms. If you do not agree with any part of them, you must not proceed with your booking. By confirming that you wish to book a car through this website you, indicate that you have read and understood, and accept our terms. If there is any part that you do not fully understand, or if you have a query about the car hire or any other product, please get in touch with us.

Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers, or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information provided on this website.

The RENTOP voucher / eVoucher must be presented to the car hire company when picking up your hire car. We cannot be held responsible for rentals rejected if a voucher / eVoucher is not presented.

We cannot accept liability for any charges incurred as a result of documentation signed for and accepted at the car hire counter.

We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, driving off-road, or driving without due care and attention. You will accept full responsibility in respect of such claims. This list is not exhaustive.

Please read the specific terms & conditions relating to your car hire, which you will see during the booking process.

Most car hire companies require a deposit at the start of the rental to cover the liability excess, any charges incurred during the rental, and, in some cases, fuel. In order to make the deposit, you will usually be required to have a valid credit card with available funds on it. The card must be in the main driver's name. Please note not all car hire companies accept the same card types, and you should check the Important Information section when making a booking and/or your car hire agreement to confirm which card types will be accepted. If you still have any questions, please contact us. Provided the car and extras are returned in the same state as rented and in accordance with the fuel policy, this deposit will be refunded after dropping the car off (please note that it may take up to 30 days for the money to appear on your credit card again).

Some car hire companies will require you to return the car with the same amount of fuel it had in the tank at pick-up. Others operate a fuel policy where you must purchase the first tank of fuel and may drop the car off empty – in which case, there may be no refund for unused fuel.

Where the car hire company charges for fuel, the cost may be higher than it would be at a local petrol station.

At most airport locations, flights will be met, and cars supplied outside normal working hours. However, there may be an additional charge for this service, which will be payable directly to the car hire company. We will advise you whether a charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the car pick-up to fall outside a car hire company's normal working hour, the car hire company may agree to provide an out-of-hours service – in which case they will advise you of any fee. We can accept no further responsibility where there is no out-of-hours service available – and it is therefore recommended that you take independent travel insurance. Non-airport car hire counters may also provide an out-of-hours service.

In most locations, the minimum hiring age is 21 years. Additional fees can apply with certain car hire companies, and in certain countries for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Minimum age requirements on larger cars may also be higher at some locations. Please check with our Contact Centre if you have any questions or concerns about this matter.

The price of your car hire will be confirmed at the time of booking and calculated on the basis of 24-hour units. If you wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your voucher / eVoucher, the contract for such an extension will always be with the car hire company directly and the extra time will be charged for by the car hire company at the local daily rate, which may be higher than the rates agreed with us at the time of booking. The car hire company may also charge an additional penalty for a late drop-off; details of any additional payments will be in your contract with the car hire company.